In this case study, explore how the Chartered Institute of Housing has used
PushFar's mentoring software to implement and scale mentoring, across their membership as an
The Chartered Institute of Housing (CIH) is a charity and not-for-profit
organisation acting as an independent voice for housing and the home of professional
standards. There is a diverse range of members, working in both the public and private
sector, operating in over 20 countries and 5 continents across the globe. The goal of the
CIH is to provide housing professionals with the knowledge, advice, and support they need to
thrive in their careers, creating a future in which everyone has a place to call home.
CIH has always been passionate about assisting its members
throughout their professional journey. Before seeking a digital solution
to mentoring, they already had a manual mentoring program in place
to support existing members.
One of the most important objectives currently for the CIH is
continuously looking for ways to professionalise the sector, which was
brought to their attention after having conversations with its members.
CIH is continuously looking to satisfy the needs of its members and
realised the value and potential a better mentoring program could
have. They were looking to build a community that allowed members to
gain knowledge into specific niches, exchange ideas, and share best
“I knew the potential of having a better mentoring program that
satisfied the needs of our members”
Olusola Jinadu, Member Experience Manager
CIH wanted to ensure that the data of their members was
completely confidential, which, they felt, could be improved
upon by switching from a manual to a digital mentoring
CIH was looking to build a scalable mentoring programme
that accommodated a virtual experience and would make it
easier for members to connect safely and more efficiently.
CIH was looking for a solution to exchange knowledge
across all member types. A space that focused on learning
and experience sharing across all membership grades.
Creating a community where members were able to learn
about specific niches, exchange, and share best practice
CIH was looking to improve the engagement of its members
by providing a community-based solution.
They were looking for a platform that was innovative,
continuously changing and evolving with new technologies.
The PushFar team were highly supportive during the onboarding process, offering guidance
PushFar enabled CIH to completely refresh the way in which mentoring was conducted
within the organisation,
a completely different approach to the previous hands-on mentoring process.
PushFar self-led matching process and algorithm permitted CIH members the capability to
find their own
matches, which eliminated human bias within the matching process.
The PushFar team has been very efficient in responding to any questions from the CIH.
PushFar were able to streamline and scale up the mentoring process within the CIH.
Continuous innovation of the software has ensured ongoing improvements in the UX for CIH
Providing a program even for "those who have reservations, really like the platform and
find it easy to use".
Since the platform went live in July 2021, mentoring is now
more inclusive for members of the CIH.
96 mentoring relationships since the program has gone live.
A high number of activities, including goal setting.
330 CIH members are signed-up as participants.
Decreased time spent by programme administrators
manually matching participants.
7270 hours in total have been spent by CIH members on the
PushFar platform. With 538 hours in the last month (March
CIH is seeing daily sign-ups, with 3x more members than it
has ever had before.
Greatly improved mentoring engagement from participants.
An acceleration of people searching and converting.
“You don’t have to be in a mentoring relationship to benefit from the
features in the platform. You can connect with other professionals and expand your
Olusola Jinadu, Member Experience Manager
Within the next few months, the CIH want to
increase the number of mentoring relationships on
CIH is looking to create and add more resources, as
a way of supporting and helping its members.
CIH is investigating ways to upskill its mentors
through training and learning resources. This will
help the professional development of their
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